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Return Policy

Returns Policy

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies irrespective of your geographical location.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) We receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new by changing the packaging and accessories like Z-Bars, Screws and bolts etc (all part except Ticker Bar)by Photonplay;

(c) You comply with the returns procedure set out below; and

(d) None of the exclusions set out below apply.

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must send an email notice prior to returning the product. You should return it with a copy of your invoice.

Products returned under this policy must be sent by recorded delivery to the same source.

Photonplay will be scheduling a Fed-ex Pickup; Photonplay will be responsible for paying postage costs associated with returns under this policy.

(4) Exclusions

The following kinds of products may not be returned under this policy:

(a) Any product made to your specification (other than standard product line);

(g) Any product made to order;

(h) Any product personalized or adapted for you;

(5) Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy, excluding the original delivery charges and including the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) We will not refund or exchange the product;

(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) If we do not receive payment of such additional amount within 45 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.